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If it's your first time visiting Total Chi we recommend arriving 10-15 minutes before your class start time.

We are located a few minutes walk from Baker Street tube station.

You can enter the studio via the juice bar. Once inside please make your presence known to a member of the team who will brief you on the check in process and direct you where you need to go.

The changing rooms as well as studios are a no shoe zones so please use the shoe storage areas located in the chill out areas.

Reformer Pilates classes will require that you wear grip socks and comfortable exercise apparel - these can be purchased at the studio.

You will have access to the full use of the changing rooms which include rain showers, complimentary towels, keyless free lockers, a vanity station and Malin +Goetz products. Mats are also provided but feel free to bring your own.

We have a chill out waiting area where you will find a filtered water station, we ask that you wait to be called and allow practising students quiet and privacy.

Please do not bring mobile phones into the studio and if they must remain with you please ensure they have been switched to silent mode.

Ensure that the teacher is made aware prior to the start of any exercise of any injuries or pregnancy (please note that not all classes are suitable).

Please feel free to provide feedback with the staff or complete our online form.

Each teacher will have their own unique style and the following information is intended to provide a brief guideline of what to expect.

You can find examples of what to expect in our demo page.

Arriving more than 15 minutes late may result in your space being given away or entry refused.

Each class is marked with a level and should be interpreted as follows:

Level 1 - suitable for absolute beginners and students wanting a to refresh their foundation skills. Although the techniques practiced are basic the exercises may still be challenging.

Level 2 - suitable for students who have a firm grasp of the basics and are familiar with more advanced techniques.

We currently do not offer level 3 / advanced classes. If you are looking to perfect your advanced skills we recommend scheduling private sessions with one of our teachers.

Reformer

These classes revolve around the use of the reformer Pilates machine. Alongside the resistance springs various apparatus is used to offer a complex variety of exercises. Reformer Pilates classes focus on core strengthening and muscle lengthening. The machine itself supports the body and ensures a safer practice.

Tower Pilates

The Tower is a piece of equipment that converts the reformer into a half Cadillac. In this class a platform is attached and the reformer bed remains stationary. The Tower is host to various springs and other attachments. In addition to core strengthening the tower focusses on strengthening limbs.

Bounce and Burn (Cardio Trampoline)

A trampoline is attached into the base of the reformer designed for low impact cardio workout an ideal class if you're looking to get your sweat on.

Matwork Pilates

A mat-based class incorporating the use of small equipment such as toning circles, stretch bands and balls to keep you challenged. Without the assistance of the reformer you will be required to support your own body weight. Matwork Pilates focuses on stretching and core strengthening.

Yoga

There are many different styles of yoga classes on offer so please read the descriptions careful, these can be found on our schedule.

Typically yoga classes are mat based however some classes are designed to be inclusive of students with impaired mobility and will allow students to practice seated - chair yoga.

Classes may include the use of stretch bands, blocks and bolsters.

If the class you wish to attend is full, you can add yourself to the waitlist.

Adding yourself to a waitlist does not use one of your credits unless you are successfully added to the class.

If a space becomes available with more than 24 hours ahead of the start time - the booking software will automatically allocate the space to the first person on the waitlist and you will receive an email notification (please ensure that you are setup to receive notifications in your online profile).

If a space becomes available inside 24 hours of the start time - you will be contacted by a member of the team - if you are unable to make it you shall not be charged.

We operate a 24 hour cancellation policy on group class bookings and a 48 hour cancellation policy on private sessions.

Group class bookings can be cancelled online and your credit will automatically be returned.

If you are unable to cancel your booking online you must email the studio at hello@totalchi.com, please do not try to call the studio as you will be asked to email. (We ask this to ensure that there is a record of the request from the account holder or delegate as well as to prevent incorrect classes from being cancelled.)

We are no longer accepting illness related cancellations so if you think that there may be a chance you are unwell please cancel using the cancellation policy guidelines to avoid the loss of a credit.

Should there be extenuating circumstances or you are just inside of the cancellation policy please email the studio as soon as possible, notifying us with ample time allows us release your allocated space. Cancellations are not monitored so this is not an automated service.

If you are pregnant, you must only attend classes suitable for pregnancy (please email us for details), informing the teacher prior to the start of each class.

You should always consult your physician or other healthcare provider before starting an exercise program.

Total Chi does not advise attending classes during the first trimester and physical exercise must first be approved by a doctor.

All credits are sold with a validity period.

Intro offers and promotions can not have their validity extended unless the studio is closed.

All other credits can be extended as long as our class prices remain the same. If there are any changes to our prices your remaining unused credits will be returned as a monetary value back to your Mindbody account and can be used towards new services.

Credits can not be refunded or transferred.

Credits can only be shared between immediate family members and partners, however this only applies to our 30 and 50 packs. To share your credits with a family member please email us with the family member names and the number of credits you'd like to distribute.