Total Chi, 243 Baker Street, Marylebone, London, NW1 6XE, Co Number: 7089474
If you access and use this Web site (the "Site"), you accept and agree to be bound by and comply with these terms (the "Terms"). If you do not accept the Terms, do not use the Site.
All products and services of Freshii Ltd and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use. The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.The information, material and content provided in the pages of the Site (the "Information") may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.
Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration. No endorsement or approval of any third parties expressed or implied by any Information.
Links from or to web sites outside the Site are meant for convenience only. Freshii Ltd does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Freshii Ltd will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and Freshii Ltd is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
PAYMENT FOR PRODUCTS & SERVICES
All Credit Cards will be processed in Great British Pound at the time of payment. Freshii Ltd is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.
REFUND / CANCELLATION POLICY
Individual Classes - We operate a strict 12 hour Cancellation Policy. Any bookings cancelled by email, or online within the 12 hours will result in a loss of credit. Any bookings cancelled outside of the 12 hours will have the credit automatically returned - cancellations made online or via the Mindbody app outside of the 12 hours will also have the credit returned automatically. If you have not already paid for the session, your account/card will be charged for the full amount of the session. If no card/account information is present, no further sessions will be conducted until the outstanding payment is received. Additionally, reserved time slots may be lost if payment is not made in a timely manner.
Extensions are not offered on any packs and the validity periods are fixed. Should there be any extraordinary reason as to why you would need an extension please email us.
SPECIAL OFFERS & DISCOUNTS
Special offers and discounts can be modified, cancelled or retracted at anytime. Special offers and discounts are not guaranteed and cannot be purchased alongside any other offers or discounts.
PURCHASES, BOOKINGS AND RESTRICTIONS
All purchases are non-exchangeable or refundable. Memberships cannot be shared or exchanged (Children under the age of 16 are exempt from this rule). Should a grave error in purchasing be made please contact the studio immediately so that the transaction may voided prior before it is settled. Settled transactions will be subject to an additional variable fee. Under 16's are not allowed to join adult classes and must provide written consent from their parental / legal guardian before attending kids classes.
PRODUCTS FITNESS EQUIPMENT AND ACCESSORIES
May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged. Products, which are defective or damaged upon arrival, may be returned immediately for exchange. Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page.Customers are responsible for all shipping charges on exchanges or refunds. Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product.
COLLECTION OF INFORMATION
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
COOKIE TRACKING INFORMATION
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
DISTRIBUTION OF INFORMATION
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.